Contact
MISSING PARTS
If you are looking for Volkswagen, Audi, BMW, Mercedes-Benz or Porsche parts and you can not find them, write to us at [email protected] or on our Facebook page and we will be pleased to find the part that suits you, at the best price and add it to our online catalog.
If you are looking for Mini or Volvo parts, write to us at [email protected] or on our Facebook page and we will be pleased to find the part that suits you and at the best price. Please note that our catalog does not contain any parts for these vehicles, but that we are able to order them for you.
RETURN, CANCELLATION OR ANY OTHER QUESTION
Please review our Privacy Policy and our Terms and Conditions for any questions regarding your orders, delivery, returns, refunds and warranty of your parts or accessories. However, if you can not find the information you are looking for, do not hesitate to contact us at [email protected] or on our Facebook page and we will process your request as soon as possible.
Frequently Asked Questions
I operate a garage and I do a lot of mechanics, can I get discounts?
Of course! We like to encourage local car mechanics, if you repair a fleet of family or friends vehicles, or operate a small or large garage, we can offer you volume discounts. Write us for more information!
Can you install my parts?
Because our business is based solely on online sales, we do not offer the installation service.
Where are you located?
We operate from Quebec city and we can ship your orders anywhere in Canada really quickly!
Is there any warranty on parts?
Parts sold by Euro part import are subject to a 1-year limited warranty on manufacturing defects. The guarantee only covers the value of the parts and does not cover shipping or labor costs. It does not cover problems of improper installation or misdiagnosis. For the warranty to apply, you must provide proof of a professional installation.
Is my order refundable?
All returns are subject to a 20% handling charge. Returns must be made within 15 days of receiving your order. You are responsible for all shipping costs related to the return of your order. Shipping costs are not refundable. All electronic items are non-returnable. You are responsible for ensuring the compatibility of the parts you order.
Can I save the shipping fees?
You can avoid shipping costs by taking Pickup Local when you will pay. Once the order has been placed and ready, we will contact you, then make an appointment with you so you will be able to come pick up your order.
How much will it cost to ship my items?
Free shipping on all orders over $150 and shipping cost of $15 for orders under $150 for all OEM, replacement and maintenance parts. On some tuning items, the shipping fees can be slightly more, but in this case you will be able to see the detail in your shopping cart before checkout. You won't have any costums fees charged to your door because all orders are shipped from Canada
Will you ship me even if I live in (Insert far far away city name...)?
Yes of course! We ship everywhere in Canada. We use the Purolator delivery service for the majority of our shipments. The good news is that you pay the same price no matter where you are! You can also write us to make another arrangement for your delivery.
Can I come to your store?
Our operations are not done from a physical store. We operate online only, which allows us to offer you the most competitive prices! You can still contact us to pick up your parts in person in Quebec city. It will be our pleasure to meet you!
How long before I receive my order?
If you order an item that we do not have in stock, we will notify you of delivery times by email. Deliveries usually take 2 to 7 business days following the order for all original and replacement parts. If we think we will exceed this deadline, we will contact you. We are not responsible for delivery times once the courier service has taken your package.
